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Old 07-22-2008, 04:38 PM
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Default Theatre problems

so, they have this new all digital theatre out here in Surprise, Arizona. This was suppossed to be the big thing out here and guess what. They suck balls.

I have seen about 12 movies, so far, and only 3 have been issue free. The worst of them was at the midnight showing of The Dark Knight that I went to.

They knowingly put us in a theatre that had a blown front left speaker. The one that spews dialogue. So the dialogue was only coming from the right side. It sounded as if you were deaf in the left ear. All the surround sounds came out fine out of the front, only the center left was affected. It annoyed the crap out of me and I told management 3 times and missed 20 minutes of the film.

They never fixed it and refused too. I almost passed out from being so damn angry. I waited 6 hours to see the film and they pull that sh**. I am still angry and it makes my blood boil just thinking about it. My first experience was ruined. I have talked to 2 management people at the theatre and called and left messages twice with thier corporate office and I still have not had my calls returned.

Stay away from UltraStar Cinemas.
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Old 07-22-2008, 07:43 PM
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That stinks. I've had problems with theatres too but never an all new digital theatre like that.

One local theatre I've gone to has had problems on several occasions and it pissed me off. So many times the movie will just cut out and it takes them 15 to 30 minutes just to get into the room, check it out and then let us know it wont be working and they will refund us the money.

When I went to go see Baby Mama, the film started but without sound. So someone went to get help, they finally fixed it 15 minutes into the movie but didnt restart it. So we had the choice to either watch the movie after missing the beginning or get a refund. I got a refund. I went and saw the next showing at the same theatre. Thankfully there were no other problems.

When I went to see the first Harry Potter film at the same theatre the movie cut out and wouldnt go back on right as the sorting hat was about to place Harry. What a momentum killer.

I don't understand why they dont just switch from film and projectors to DVDs or something. Granted I know nothing about movie theatre technology, that seems like it would be a hell of a lot easier.
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Old 07-23-2008, 12:24 AM
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^^ Might be a way around copy protections to keep the film on reels without in/outlets for a computer and such. They use the same tech over here, the only fuzz i've experienced in the theatre have been other people and their #¤%&# bags of assortments of candy and chips though. Ruined the Return of the king on the premier, someone almost lost a kid that time. Nothing worse than to be engrossed in a movie just to have bags of snacks crackling like a machinegunfire
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Old 07-23-2008, 01:35 AM
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Hey, don't get mad at me... You need to get mad at those people that put the chips and candy in noisly bags...
It does seem that this is something that the people that stock the concession stand should
take in to account when purchasing these items... Like chips in a can would be pretty quiet...

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Old 07-23-2008, 08:26 AM
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Before our new theatre was built we had all kinds of problems. Movies were on reels and the tapes would break. I think part of the problem was actually the projector. The theater had been around since I was a kid and probably hadn't been updated. Also, you couldn't plan on going to the movies on a rainy day because two inches of rain and the theatre would flood.
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Old 07-23-2008, 08:09 PM
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Having run both film and DVD I have to say the money for changing to the DVD is costly and film projectors can last for-ever. The ones I ran were from the early 50s and still worked like they were brand new. And thats with a minimum of upkeep. Mind you we usually had film students that helped out but I knew nothing about them when I started and can troubleshoot about anything after five years of it.

Its really sad that after knowing there was an issue they won't do anything about it. Theaters weren't prepared to the Dark Knight phenomenon and its shameful what they've done as a result.
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Old 07-27-2008, 09:52 PM
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I had a funny experience at UltraStar yesterday. I saw The dark Knight for th 6th time and half way through the film where Batman throws Maroni off the building the film started to speed up. Nothing was really distorted just off. It was rather funny but it did ruin the experience for me. The movie finished about 7 miuntes before it was supposed to and I was the only one of the 6 of us who noticed. It was really weird to watch it. Everyones lines were delivered too fast and came off as almost humerous and without emotion.

There are so many problems that come with a digital theatre that it is almost depressing.
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